Focus on running your business, knowing that your trusted IT Partner is watching your back and is always accessible whenever you need them most. Essential Care provides precisely that and more – it gives you the same level of expertise that large companies demand, but perfectly sized for your business at a fraction of the cost.
This plan is based on our network monitoring service that prevents most issues from developing in the first place, and reduces the time and resources needed to fix problems that do come up. Instead of you noticing a problem on your own, calling your part-time IT person for help, and then waiting hours or days for resolution, we monitor and maintain your network for you and start working on a fix when our system automatically alerts us of a problem. In many cases, we can reduce downtime from hours or sometimes days to minutes, making sure your business can continue to work productively.
- Review of your network infrastructure, including hardware equipment, Internet services, as well as security components
- Basic IT planning and recommendations on ways to improve and secure your IT infrastructure
- 24/7 online monitoring of your network, including critical servers and applications, security and backup systems, virus protection, Internet and email service
- Bi-weekly scheduled preventative maintenance and network security checks
- Included monthly hours of network troubleshooting and repairs, with additional discounted block hours available as required
- Assistance via phone and email during standard business hours
- Problem diagnosis and resolution within minutes of discovery
- Quarterly network performance reports with key metrics reviewed with you