Advanced Solutions center, Inc. - Services

Managed IT Services

When it comes to IT (Information Technology), many businesses are stuck with a break-fix approach. Some wait until last minute – until equipment or software quits to address issues that have been accumulating over time, while others “manage” their network utilizing part-time technicians or dedicated but underpowered internal staff. The result in most cases is very similar – lost productivity, distractions from creative and revenue-generating work, incurring unnecessary expenses when slowly debilitating problems turn into catastrophic outages.

At ASC, we eliminate the break-fix approach. In fact, we promote an entirely different approach – continuous monitoring of critical network hardware and applications, practicing preventative maintenance, which ultimately results in faster problem resolution, and substantially lowers costs.

Additionally, managing your IT infrastructure proactively delivers many benefits: greater network reliability, higher employee productivity, reduced risk of costly downtime, as well as improved total control over IT expenditures. Our approach is also the essential step towards utilizing technology as a powerful tool to help your business grow.

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Learn About Our Managed IT Plans

Essential Care

Focus on running your business, knowing that your trusted IT Partner is watching your back and is always accessible whenever you need them most. Essential Care provides precisely that and more – it gives you the same level of expertise that large companies demand, but perfectly sized for your business at a fraction of the cost.

This plan is based on our network monitoring service that prevents most issues from developing in the first place, and reduces the time and resources needed to fix problems that do come up. Instead of you noticing a problem on your own, calling your part-time IT person for help, and then waiting hours or days for resolution, we monitor and maintain your network for you and start working on a fix when our system automatically alerts us of a problem. In many cases, we can reduce downtime from hours or sometimes days to minutes, making sure your business can continue to work productively.

How Essential Care Plan Works:

When you sign up for Essential Care, we will assign you a dedicated client manager and have the support of our entire team available. ASC’s experienced IT professionals will provide the following services:

Review of your network infrastructure, including hardware equipment, Internet services, as well as security components;
Basic IT planning and recommendations on ways to improve and secure your IT infrastructure;
24/7 online monitoring of your network, including critical servers and applications, security and backup systems, virus protection, Internet and email service;
Bi-weekly scheduled preventative maintenance and network security checks;
Included monthly hours of network troubleshooting and repairs, with additional discounted block hours available as required;
Assistance via phone and email during standard business hours;
Problem diagnosis and resolution within minutes of discovery;
Quarterly network performance reports with key metrics reviewed with you;

Complete Care

Complete Care is like having your own external IT department. In fact – it’s even better – because having access to a breadth and depth of skills which come with Complete Care Plan is unreasonably expensive to replicate internally.

As with the Essential, the core of our Complete Care Plan is network monitoring service that enables us to prevent most problems from occurring, dramatically reducing the time and efforts necessary to resolve issues that do come up.

Under Complete Care you will have a peace of mind that our IT professionals are proactively monitoring and managing your computer network to discover problems early and stop them from impacting your business – disruptions to your business will be minimized or eliminated through priority service. You will be provided with 24/7 access to a team of our IT experts with a breadth and depth of experience not available from individual freelancers or full-time employees.

How Complete Care Plan Works:

Once we agree that Complete Care Plan is the right fit for your organization and needs, our team of experienced IT professionals will provide the following services:

Comprehensive network audit of your hardware and software, network and security infrastructure, backup methods and functionality, Internet and email services, within the larger context of your business goals in mind so that we understand what your expectations are when it comes to technology vs. possibilities available;
Executive-level IT strategic planning and guidance, based on our “Outsourced CTO” program;
24/7 online monitoring of your network, including critical servers and applications, virus protection, security and backup systems, and your Internet and email services;
Weekly scheduled preventative maintenance and network security checks;
Proactive implementation of operating systems patches, security updates, anti-virus and anti-spam software and definitions updates;
Unlimited network troubleshooting and repair each month;
24x7 assistance via phone and email;
Problem diagnosis and resolution within minutes of discovery;
Monthly network performance reports with key metrics reviewed with you;
Quarterly strategic planning discussions in person at your convenience;
Disaster recovery and business continuity implementation (additional cost);

Expectations :

Peace of mind that IT professionals are proactively monitoring and managing your computer network to detect problems early and prevent them from impacting your business
Confidence that technical issues will be detected early and resolved promptly
Reduced risk due to greater network security
Reduced risk of problems from viruses, malicious attacks, and security intrusions
Assurance that your critical data is secure and backed up
24/7 access to a team of business technology experts with a breadth and depth of experience not available from individual freelancers or full-time employees
Controlled costs through a flat monthly fee
Overall cost savings through regular network monitoring and maintenance compared to expensive emergency service calls

Cost:

Our (tailored to the size of your organization and complexity of your business) Managed IT Plans are primarily based on flat monthly fees, allowing You to plan your budget with most accuracy.

Give us a call and let’s connect face-to-face to discuss your needs.

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